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Unable to import the latest Kernel support package in the Deep Security Manager (DSM) console

    • Updated:
    • 19 Aug 2015
    • Product/Version:
    • Deep Security 9.5
    • Platform:
    • Amazon AMI 32-bit
    • Amazon AMI 64-bit
    • CentOS 5.4 32-bit
    • CentOS 5.4 64-bit
    • CentOS 5.5 32-bit
    • CentOS 5.5 64-bit
    • CentOS 5.6 32-bit
    • CentOS 5.6 64-bit
    • CentOS 5.7 32-bit
    • CentOS 5.7 64-bit
    • CentOS 5.8 32-bit
    • CentOS 5.8 64-bit
    • CentOS 6 32-bit
    • CentOS 6 64-bit
    • CentOS 6.1 32-bit
    • CentOS 6.1 64-bit
    • CentOS 6.2 32-bit
    • CentOS 6.2 64-bit
    • HPUX 11.x
    • IBM AIX 6.1
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10
    • Linux - SuSE 10 64-bit
    • Linux - SuSE 11
    • Linux - SuSE 11 64-bit
    • Oracle Linux 5 32-bit
    • Oracle Linux 5 64-bit
    • Oracle Linux 6 32-bit
    • Oracle Linux 6 64-bit
    • Oracle Solaris 11 SPARC
    • Oracle Solaris 11 x86
    • Ubuntu 10.04 64-bit
    • Ubuntu 12.04 64-bit
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
Summary

On the DSM web console, in Administration > Updates > Software > Download Center page, the latest Kernel support package cannot be imported.

The following error message appears:

Deep Security Manager was unable to import one or more software packages.
See the system events for details.

DSM console error

                                         Click image to enlarge.

Details
Public

To fix this issue, use the following links to install Deep Security 9.5 Service Pack 1 Patch 1:

This patch helps to correctly import the latest Kernel support packages.

Latest kernel support package is imported successfully

                                         Click image to enlarge.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1111734
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