Unable to import the latest Kernel support package in the Deep Security Manager (DSM) console

- Updated:
- 1 Aug 2017
- Product/Version:
- Deep Security 10.0
- Deep Security 9.5
- Platform:
- Amazon AMI 32-bit
- Amazon AMI 64-bit
- CentOS 5.4 32-bit
- CentOS 5.4 64-bit
- CentOS 5.5 32-bit
- CentOS 5.5 64-bit
- CentOS 5.6 32-bit
- CentOS 5.6 64-bit
- CentOS 5.7 32-bit
- CentOS 5.7 64-bit
- CentOS 5.8 32-bit
- CentOS 5.8 64-bit
- CentOS 6 32-bit
- CentOS 6 64-bit
- CentOS 6.1 32-bit
- CentOS 6.1 64-bit
- CentOS 6.2 32-bit
- CentOS 6.2 64-bit
- HPUX 11.x
- IBM AIX 6.1
- Linux - Red Hat RHEL 5 32-bit
- Linux - Red Hat RHEL 5 64-bit
- Linux - Red Hat RHEL 6 32-bit
- Linux - Red Hat RHEL 6 64-bit
- Linux - SuSE 10
- Linux - SuSE 10 64-bit
- Linux - SuSE 11
- Linux - SuSE 11 64-bit
- Oracle Linux 5 32-bit
- Oracle Linux 5 64-bit
- Oracle Linux 6 32-bit
- Oracle Linux 6 64-bit
- Oracle Solaris 11 SPARC
- Oracle Solaris 11 x86
- Ubuntu 10.04 64-bit
- Ubuntu 12.04 64-bit
- Unix - Solaris (Sun) version 10 (SunOS 5.10)
- Unix - Solaris (Sun) version 9 (SunOS 5.9)

Summary

On the DSM web console, in Administration > Updates > Software > Download Center page, the latest Kernel support package cannot be imported.

The following error message appears:

Deep Security Manager was unable to import one or more software packages.
See the system events for details.

Details

To fix this issue, use the following links to install Deep Security 9.5 Service Pack 1 Patch 1:

For Linux
For Windows

This patch helps to correctly import the latest Kernel support packages.

This issue is already covered in Deep Security 10.0.

Rating:

Category:

Troubleshoot

Solution Id:

1111734

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.