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“Suspicious Program Not Removed” pop-up message appears

    • Updated:
    • 13 Sep 2016
    • Product/Version:
    • Antivirus+ Security 2016.All
    • Antivirus+ Security 2017.All
    • Internet Security 2016.All
    • Internet Security 2017.All
    • Maximum Security 2016.All
    • Maximum Security 2017.All
    • Premium Security 2016.All
    • Premium Security 2017.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary
The following error message appears on your computer:
Suspicious Program Not Removed
"Suspicious Program Not Removed. Please click the button below to contact Trend Micro for help."
Details
Public

Why Am I Getting This Message?
This issue happens due to any of the following scenarios:
  • The malicious program detected is currently running
  • The malicious program detected is attached to a valid Windows process

What Should I Do Next?
To resolve this issue, do any of the following:
  • Run a scan using Trend Micro Housecall by following the steps below:
    1. Download HouseCall and save it to your desktop.
    2. Click Run.
      The HouseCall window will appear, wait for HouseCall to download the necessary components to run on your computer.
      Applying program updates

      Note: The download time depends on the speed of your Internet connection.

    3. Read the license agreement.
    4. Select I accept the terms of the license agreement, then click Next.
      End User License Agreement

       

    5. Click Settings.
      Settings

       

    6. Click the Scan Type tab.
    7. Tick the type of scan you want to run, then click OK.
      Scan Type
      Below are the different scan types:
      • Quick Scan
        The program runs a quick check on areas where malicious software (malware) is most likely to be found.
      • Full System Scan
        The program thoroughly checks all files and folders in your computer for viruses and spyware.

        Note: This scan type may take a while depending on the size and quantity of the files and folders in your computer.

      • Custom Scan
        The program allows you to select which files and folders you want to scan.

         

    8. Click Scan Now.
      Scanning
      Wait for the scan to finish. A summary of threats found on your computer and the actions taken against detected malware is displayed.

       

    9. Click the X button on the upper right corner of the window to close.

    Note: Visit the HouseCall page for more information on this free product.

  • Contact our Technical Support for further assistance. To access the different contact options, refer to this Knowledge Base page: Ways to contact Trend Micro.
Premium
Internal
Rating:
Category:
Troubleshoot; Remove a Malware / Virus
Solution Id:
1111804
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