The following error message appears on your computer:
"Suspicious Program Not Removed. Please click the button below to contact Trend Micro for help."
- The malicious program detected is currently running.
- The malicious program detected is attached to a valid Windows process.
To resolve this issue, do any of the following:
OPTION 1: Run a scan using Trend Micro Housecall
To run a scan using Trend Micro Housecall, refer to this Knowledge Base article: Scanning your computer using Trend Micro HouseCall.
OPTION 2: Contact our Technical Support
To access the different contact options, refer to this Knowledge Base page:Ways to contact Trend Micro.