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“Suspicious Program Not Removed” pop-up message appears when Trend Micro Security is unable to delete a suspicious program

    • Updated:
    • 12 Sep 2017
    • Product/Version:
    • Antivirus+ Security 2016.All
    • Antivirus+ Security 2017.All
    • Antivirus+ Security 2018.All
    • Internet Security 2016.All
    • Internet Security 2017.All
    • Internet Security 2018.All
    • Maximum Security 2016.All
    • Maximum Security 2017.All
    • Maximum Security 2018.All
    • Premium Security 2016.All
    • Premium Security 2017.All
    • Premium Security 2018.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
Summary

The following error message appears on your computer:

Suspicious Program Not Removed

"Suspicious Program Not Removed. Please click the button below to contact Trend Micro for help."

Details
Public

Why Am I Getting This Message?

This issue happens due to any of the following scenarios:
  • The malicious program detected is currently running.
  • The malicious program detected is attached to a valid Windows process.

What Should I Do Next?

To resolve this issue, do any of the following:

OPTION 1: Run a scan using Trend Micro Housecall

To run a scan using Trend Micro Housecall, refer to this Knowledge Base article: Scanning your computer using Trend Micro HouseCall.

OPTION 2: Contact our Technical Support

To access the different contact options, refer to this Knowledge Base page:Ways to contact Trend Micro.

Premium
Internal
Rating:
Category:
Troubleshoot; Remove a Malware / Virus
Solution Id:
1111804
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