Summary
The tmpatch.log shows the following error after trying to install:
[2015-06-17:11:28:28]strType(TMHF_RunAtHideDialog)
[2015-06-17:11:28:28]Run 'InsertMergedTables.exe' in folder 'C:\Program Files (x86)\Trend Micro\Control Manager'
[2015-06-17:11:28:28]CreateProcess(InsertMergedTables.exe)
[2015-06-17:11:28:28]Doing command '<CREATEBLOCKPROCESS>' exitCode=-500
[2015-06-17:11:28:28]@ Update Global Symbol table: 'RETCODE'='-500'
[2015-06-17:11:28:28]Set Global Symbol 'RETCODE' = -500
Error: -> Run command: InsertMergedTables.exe (error code:-500 )!
[2015-06-17:11:28:28]external command return code = -300
[2015-06-17:11:28:28]Failed to run 'InsertMergedTables.exe' in folder 'C:\Program Files (x86)\Trend Micro\Control Manager'
[2015-06-17:11:28:28]EventHandler('Run8.Error.',OldRet=-300)
[2015-06-17:11:28:28]CHFS_RunSection::Run('ProductInstall.Run.100') Ret=-300
[2015-06-17:11:28:28]@@@ Session name ['ProductInstall.Run.100'] return code = -300
[2015-06-17:11:28:28]EventHandler('Step900.Error.',OldRet=-300)
[2015-06-17:11:28:28]EventHandler() return code = -300
[2015-06-17:11:28:28]EventHandler return code = -300
Rollback:Merging product profiles...
Details
The issue occurs because the SQL server's tempdb is full. For this reason, running the InsertMergedTables.exe fails.
To solve the error, restart the SQL erver and reinstall TMCM 6.0 SP3. If the issue persists, collect the tmpatch.log under C: drive.
