Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to upgrade Deep Security Manager (DSM) to version 9.5 or 9.6 due to enabled SSL configuration

    • Updated:
    • 24 Aug 2015
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Linux - Red Hat RHEL 6 64-bit
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Standard 64-bit
    • Windows 8 64-bit
    • Windows 8.1 64-bit
Summary

The SSL configuration is disabled by default. However, this setting can be activated to encrypt the communication between DSM and Microsoft SQL Server.

When the SSL configuration is enabled on DSM 9.0 or 9.5, the DSM fails to upgrade to version 9.5 or 9.6.

Details
Public

As a workaround:

  1. Prior to DSM 9.5 or 9.6 upgrade, verify if the communication between DSM and MS SQL Server is encrypted.
    1. Find the dsm.properties file under the following locations:
      • For Windows, go to \Deep Security Manager\webclient\webapps\ROOT\WEB-INF folder.
      • For Linux, go to /opt/dsm/webclient/webapps/ROOT/WEB-INF/ directory.
    2. Look for the "database.SqlServer.ssl=require" parameter. If this line exists, the SSL configuration is enabled.
  2. Deactivate the SSL configuration.
    1. Stop the Deep Security Manager service.
    2. Delete "database.SqlServer.ssl=require" from the dsm.properties file.
    3. Restart the Deep Security Manager service.
  3. Upgrade the DSM to version 9.5 or 9.6.
  4. Once the upgrade is completed, add the "database.SqlServer.ssl=require" line back to dsm.properties file.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1111950
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.