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Configuring clients with multiple IP addresses to use a specific IP address in Worry-Free Business Security (WFBS)

    • Updated:
    • 16 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows XP Home
    • Windows XP Professional
Summary

WFBS clients with multiple network interface cards or those in a Virtual Private Network (VPN) session may have multiple IP addresses that may cause a communication issue with the WFBS server.

Details
Public

To prevent this from occurring, you can configure the client to use a specific IP address via the registry.

To configure the client:

  1. Unload the WFBS client and then open the Registry Editor.
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Open the necessary registry key:
    • For Windows 32-bit, open HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion
    • For Windows 64-bit, open HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion
  3. From the menu, click Edit > New > String Value then name it as "IP Template".
  4. Right-click on IP Template then click Modify.
  5. Under Value data, enter the IP address you want the client to use for communication with the server, then click OK.
  6. Restart the OfficeScanNT Listener service.
  7. Verify if the client can connect to the WFBS server.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112114
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