High CPU load due to CGI processes in Worry-Free Business Security (WFBS)

Summary

CGI processes such as cgiCheckIP.exe, cgiLog.exe, and CgiRecvFile.exe increase CPU load to 100% in WFBS.

Details

To resolve the issue:

Stop Security Server Master Service.
Go to ..\PCCSRV\temp folders and sub-folders and remove the files.
Proceed to ..\PCCSRV\temp folders and sub-folders and edit the permissions to Full Control for Everyone.
Start the Trend Micro Security Server Master Service.

If the issue persists, contact Trend Micro Technical Support for further investigation.

Rating:

Category:

Configure; Troubleshoot; Deploy

Solution Id:

1112162

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