High CPU load due to CGI processes in Worry-Free Business Security (WFBS)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Essential Business Server
- Windows 2008 Server R2
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard
- Windows 2012 Enterprise
- Windows 2012 Server Essentials
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Mobile 5 Pocket PC
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Tablet PC

Summary

CGI processes such as cgiCheckIP.exe, cgiLog.exe, and CgiRecvFile.exe increase CPU load to 100% in WFBS.

Details

To resolve the issue:

Stop Security Server Master Service.
Go to ..\PCCSRV\temp folders and sub-folders and remove the files.
Proceed to ..\PCCSRV\temp folders and sub-folders and edit the permissions to Full Control for Everyone.
Start the Trend Micro Security Server Master Service.

If the issue persists, contact Trend Micro Technical Support for further investigation.

Rating:

Category:

Configure; Troubleshoot; Deploy

Solution Id:

1112162

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