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Activating and deactivating scan engine debug log using the registry in Worry-Free Business Security 9.0

    • Updated:
    • 16 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

A scan engine debug (tmfilter.log) may be requested by Technical Support during scan issue problems.

This article shows you how to enable and disable scan engine debug using the Windows registry.

Details
Public

To enable scan engine debug:

  1. Open the Registry Editor.
     
    Making incorrect changes to your registry can cause serious system problems. Always back it up before making any changes. Should issues occur with your system, refer to the "Restore the registry" help topic in regedit.exe or regedt32.exe.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMFilter\Parameters.
  3. Replace the value of the "DebugLogFlags" key to "00003eff".
  4. Replicate the issue
  5. Restore the "DebugLogFlags" key to "0" to feactivate the debug mode.
  6. Go to %SystemRoot% folder to locate the TMFilter.log file and send it to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112210
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