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Role-based access to the console of Remote Manager (TMRM)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Remote Manager
    • Platform:
    • N/A N/A
Summary

Learn about the Administrator and other roles in the TMRM console:

  • Customer Account Manager
  • License Manager
  • Support Manager
  • Partner Account Manager
  • Billing Manager
 
This feature is only applicable if you are using an account that has been integrated with the Trend Micro Licensing Management Platform (LMP).
Details
Public

TMRM allows all LMP users to log in. However, the following 5 features below will be hidden from those who hold non-administrator roles. You may click on the images to enlarge.

 
CLP stands for Customer Licensing Platform. This refers to the non-LMP services enrolled in TMRM. 
 AdministratorNon-administrator
Home and Customer List Page

 

Home and Customer List Page

                                           

 

Home and Customer List Page

                                         

Customer License Page

 

Customer License Page

                              

 

Customer License Page

                                     

Single Customer Page

 

Single Customer Page

                                      

 

Single Customer Page

                                           

To verify the account role:

    1. Log on to LMP account.
    2. Go to Administration > Company Information.
    3. The summary of accounts with their respective roles will now be displayed.

      Licensing Management Platform

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112251
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