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Moving Security for Mac (TMSM) 2.0 agents from one OfficeScan/TMSM plug-in server to another

    • Updated:
    • 27 Aug 2015
    • Product/Version:
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary

You cannot transfer TMSM 2.0 agents to and from different OfficeScan/TMSM plug-in servers.

Details
Public

If you are unable to move TMSM agents from one OfficeScan/TMSM plug-in server to another, use this workaround:

  1. On the source server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ClientInstall to access its agent download folder. Look for the tmsminstall.zip file and rename it to tmsminstall.zip_bk.
  2. On the destination server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ClientInstall to access its agent download folder. Copy the tmsminstall.zip file.
  3. Go back to the source server’s agent download folder and paste the copied tmsminstall.zip file.
  4. Still on the source server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ and access the server.ini file.
  5. Adjust the Build to a number larger than current one. For example, if the current number is 3039, then change it to 3040.

    [Info_621_10000_1_4865]
    Version=2.0
    Build=3040
    Path=ClientInstall/tmsminstall.zip,36966362 (This is the file size in bytes.)
    Min=1.0
    Max=2.9

  6. Open the source server’s TMSM console.
  7. Click Agent Management.
  8. Select the agent/s or domain/s to be updated.
  9. Click Tasks > Update.

The selected agent/s or domain/s on the source server will be updated and transferred to the destination server.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Migrate
Solution Id:
1112272
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