Moving Trend Micro Security for Mac (TMSM) 2.0 agents from one OfficeScan/TMSM plug-in server to another

If you are unable to move TMSM agents from one OfficeScan/TMSM plug-in server to another, use this workaround:

1. On the source server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ClientInstall to access its agent download folder. Look for the tmsminstall.zip file and rename it to tmsminstall.zip_bk.
2. On the destination server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ClientInstall to access its agent download folder. Copy the tmsminstall.zip file.
3. Go back to the source server’s agent download folder and paste the copied tmsminstall.zip file.
4. Still on the source server, go to ..\OfficeScan\Addon\TMSM\TMSM_HTML\ActiveUpdate\ and access the server.ini file.
5. Adjust the Build to a number larger than current one. For example, if the current number is 3039, then change it to 3040.
   

   [Info_621_10000_1_4865]
   Version=2.0
   Build=3040
   Path=ClientInstall/tmsminstall.zip,36966362 (This is the file size in bytes.)
   Min=1.0
   Max=2.9

6. Open the source server’s TMSM console.
7. Click Agent Management.
8. Select the agent/s or domain/s to be updated.
9. Click Tasks > Update.

The selected agent/s or domain/s on the source server will be updated and transferred to the destination server.