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Sending files to a case through Secure Web Browser (SSL) process in Worry-Free Business Security (WFBS)

    • Updated:
    • 10 Sep 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

Learn how to submit files to Technicial Support case using the Security Web Browser (SSL) method in WFBS. 

Details
Public

When sending files to a case through Secure Web Browser: 

  1. Go to Trend Micro Files Management.

    https://file.trendmicro.com/integration/uploadpage/SRUpload.php?

  2. Type username and password as shown in the image below.

    Files Management username and password


    Your username and password will be part of the first Case Creation Notification Email or the handling technician will be sending the case: 


    Username: SR1-1-XXXXXXXXX
    Password:  xxxxxxxxxxxxx

  3. Click the Submit button.
  4. Choose Upload.

    Uploading in Files Management

  5. Go to the Email address field and enter the email address that is part of the Account of the Service Request you opened.

    If you accessed the service request with youremail@example.com email address, you should use the same username or account.

    1. Go to Upload up to 10 files section, click Select File and select the location where you have the zipped folder that is password-protected.
    2. Select Ok.
    3. Add a description and click Submit
       
      This is limited to 10 files only.

      Submitting in Files Management
  6. When a pop up message appears asking for confirmation to upload and send, click Yes.

    Confirmation message to upload

  7. Once the upload is done, the success message should appear. 
    Success message
  8. Inform Trend Micro Technicial Support once the files have been uploaded.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112409
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