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Using Secure Web Browser (SSL) when submitting files to a case in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 16 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Services 3.0
    • Worry-Free Business Security Services 3.6
    • Worry-Free Business Security Services 3.7
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 5.8
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Summary

Learn the steps when you want to submit files to Technicial Support case using the Security Web Browser (SSL) in WFBS-SVC.

Details
Public

When submitting files to a case via Secure Web Browser Method: 

  1. Open your browser and go to the following address:

    https://file.trendmicro.com/integration/uploadpage/SRUpload.php?

  2. Enter username and password as shown in the image below.

    Files Management username and password


    Your username and password will be included in the first Case Creation Notification Email or will be sent by the technician handling your case:


    Username: SR1-1-XXXXXXXXX
    Password:  xxxxxxxxxxxxx

  3. Click Submit.
  4. Choose Upload.

    Uploading in Files Management

  5. Go to the Email address field and type the valid email address that belongs to the Account of the Service Request you opened.

    If you opened the service request with youremail@example.com email address, you should use the same account.

    1. Proceed to Upload up to 10 files section, choose Select File and select the location where you have the zipped folder that is password-protected.
    2. Select Ok.
    3. Add a description and click Submit
       
      This can be done to up to 10 files only.

      Submitting in Files Management
  6. When a pop up message appears asking for confirmation to upload and send, click Yes.

    Confirmation message to upload

  7. Once the upload is done, the success message should appear. 
    Success message
  8. Inform Trend Micro Technicial Support once the files have been uploaded.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112410
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