Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“The website is a little busy right now…” error appears when trying to change password in SafeSync for Business (SSFB) 5.1

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
Summary

When trying to change your password in SSFB 5.1, the following error appears:

The website is a little busy right now, and cannot respond to your request yet. Please try again in a few minutes.

Replication:

  1. Click Forgot your password.

    SSFB 5.1 Sign In

  2. Enter your email address and the CAPTCHA in their respective fields.

    Forgot Your Password?

  3. Click the Change your password now link in the email.

    Change Your Password Now

  4. Set your new password.

    Create A New Password

  5. The error appears.

    Update Password

Details
Public

To resolve the change password issue:

  1. Go to the Customer Licensing Portal's Forgot Your Password page.
  2. Enter your email address and the CAPTCHA in their respective fields.

    Forgot Your Password?

  3. Click the first link in the email.

    Reset Password

  4. Set your new password.
  5. Click Submit.

    Customer Licensing Portal

You should be able to change your password without encountering any errors.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1112453
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles