Summary
When you try to apply OfficeScan 11.0 Service Pack 1 (SP1), the following error shows in the TMPatch.log:
Issue:[2015-08-15:10:18:00]*** Warning: Item 'FileMaintenanceNumber' not found in Section 'FileGroup157' ! [2015-08-15:10:18:00]*** Warning: Item 'OnCopyNewFile' not found in Section 'FileGroup157' ! [2015-08-15:10:18:00]*** Warning: Item 'OnRollBackFile' not found in Section 'FileGroup157' ! [2015-08-15:10:18:00]*** Warning: Item 'OnCopyFail' not found in Section 'FileGroup157' ! Patch Backup and Replace Files : FileGroup157. [2015-08-15:10:18:00]Patch [Backup and Replace Files : FileGroup157] [2015-08-15:10:18:00][tmdbg20.dll : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Private\LogServer\tmdbg20.dll[12.0.0.1018]->C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\ServicePack1_B2995\Private\LogServer\tmdbg20.dll] [2015-08-15:10:18:00][tmdbg20.dll : C:\Users\aklug\AppData\Local\Temp\pftD26D.tmp\FileGroup157\tmdbg20.dll[12.0.0.2822]->C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Private\LogServer\tmdbg20.dll[12.0.0.1018]] [2015-08-15:10:18:00][tmdbg20.dll : C:\Users\aklug\AppData\Local\Temp\pftD26D.tmp\FileGroup157\tmdbg20.dll->C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Private\LogServer\tmdbg20.dll fail] Failed.
Details
To resolve the issue:
- Reboot the server.
- Stop all the Trend Micro services including the Web Server Service.
- Delete the contents of temp directory of the logged in user.
- Run the OfficeScan 11.0 Service Pack 1 installer again.
If the issue persists, run the process monitor before trying to reinstall the OSCE 11.0 SP1, and kill all the Trend Micro applications that are still running.
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