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"The request has timed out" appears when viewing internet access log in InterScan Web Security Virtual Appliance

    • Updated:
    • 29 Mar 2017
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • Virtual Appliance すべて
Summary

When trying to open the detailed internet access log, the InterScan Web Security Virtual Appliance (IWSVA) console displays the following error:

The request has timed out.

Details
Public

The root cause is that the log index file is corrupted. The corruption is caused by unexpected shutdown. When this happens, the log index file cannot be recovered.

As a workaround, rebuild the index:

 
Rebuilding the index will show the new logs in the console. However, the old logs will be lost.
  1. Stop the CommonLog service using this command:

    /etc/iscan/S99ISCommonLog stop

  2. Back up the file /etc/iscan/commonlog_solr/solr/collection1/ and remove it.
  3. Run the following commands:

    rm -rf /etc/iscan/commonlog_solr/solr/collection1/

    cp -rf /etc/iscan/commonlog_solr/solr/collection0 /etc/iscan/commonlog_solr/solr/collection1

    chown -R iscan:iscan /etc/iscan/commonlog_solr/solr/collection1

  4. Start the CommonLog service.

    /etc/iscan/S99ISCommonLog start

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112498
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