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Management Web console cannot be accessed after updating SSL certification settings in Safesync for Enterprise (SSFE) 2.1

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • SafeSync for Enterprise 2.1
    • Platform:
    • Linux すべて
Summary

After updating SSL certificate settings on the management web console (Administration > System Settings > SSL Certificate), the Management Web console cannot be used anymore.

Details
Public

To solve the SSL certificate issue:

  1.  Go to the SSFE server system.
  2. Verify the disk and make sure the available space is not 0 using the command:
        

    safesync@appliance1:/$ df -h

  3. Check if the EU and Admin console key match:

    safesync@appliance1:/opt/SingleInstaller/MgmtUI/SSL$ openssl rsa -noout -modulus -in mgmt.key | openssl md5
    safesync@appliance1:/opt/SingleInstaller/MgmtUI/SSL$ openssl rsa -noout -modulus -in mgmt.crt | openssl md5
    safesync@appliance1:/opt/TrendMicro/OSDP/SSL$ openssl rsa -noout -modulus -in safesync.lport.key | openssl md5
    safesync@appliance1:/opt/TrendMicro/OSDP/SSL$ openssl x509 -noout -modulus -in safesync.lport.crt | openssl md5

    The four results should be the same.

  4. If there is a key mismatch in /MgmtUI/SSL, do the following to resolve the issue:

    1. Go to /opt/SingleInstaller/MgmtUI/SSL/ Back up to back up mgmt.crt and mgmt.key to another location.
    2. Remove the mgmt.crt and mgmt.key under /opt/SingleInstaller/MgmtUI/SSL/
      root@appliance1:/opt/SingleInstaller/MgmtUI/SSL# rm mgmt.*
    3. Copy safesync.lport.key and safesync.lport.crt to /opt/SingleInstaller/MgmtUI/SSL/
      root@appliance1:/opt/SingleInstaller/MgmtUI/SSL# cp /opt/TrendMicro/OSDP/SSL/safesync.lport.* /opt/SingleInstaller/MgmtUI/SSL/.
    4. Rename safesync.lport.key and safesync.lport.crt to mgmt.key and mgmt.crt
      root@appliance1:/opt/SingleInstaller/MgmtUI/SSL# mv safesync.lport.crt mgmt.crt | mv safesync.lport.key mgmt.key.
    5. Restart apache2 (command: sudo service apache2 restart)
      root@appliance1:/opt/SingleInstaller/MgmtUI/SSL# service apache2 restart
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112660
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