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HTTP Error 502 shows up after clicking Outbreak Defense tab in Worry-Free Business Security (WFBS) 9.0 Service Pack (SP) 2

    • Updated:
    • 4 Nov 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

After upgrading to WFBS 9.0 SP 2, clicking the Outbreak Defense tab on the web console results in the following error:

Error 502 Bad Gateway: The proxy server received an invalid response from an upstream server.

Details
Public

In the customer’s environment, cgiShowOPP.exe is dependent on CGIShare.dll. The DLL file version is not a match because the old CGIShare.dll was not upgraded to the SP 2 version, which is the root cause of the error.

The following PCCSRV directories contain the old CGIShare.dll version.

[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\CGI\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\Service\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_console\CGI\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_console\RemoteInstallCGI\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_SMB\Web\CGI\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_SMB\Web_console\CGI\]
2014/03/13 17:51 554720 CGIShare.dll 19.0.0.1431

The SP 2 version should be 19.0.0.3253.

[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_console\CGI\]
[C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web_SMB\Web_console\CGI\]
cgiShowOPP.exe 19.0.0.3253

To resolve the issue:

  1. Open the extracted WFBS 9.0 SP 2 installation package.
  2. Find the CGIShare.dll Build 19.0.0.3253 file.
  3. Go to \security server\pccsrv\*.*.
  4. Replace all CGIShare.dll files with the new version.
  5. Restart the Master Service.
  6. Go to the Outbreak Defense tab to check the Outbreak Prevention Policy (OPP) web page.

This should prevent the HTTP Error 502 from appearing when clicking the Outbreak Defense tab of the WFBS 9.0 SP 2 web console.

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1112876
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