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Error Code 1053 appears when trying to start Security Server Master Service in Worry-Free Business Security (WFBS) 9.0

    • Updated:
    • 7 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Small Business Server
    • Windows 2008 Standard 64-bit
Summary

You encounter the following error code when attempting to start the Security Server Master Service in WFBS 9.0:

Error 1053: Service did not respond to the start or control request in a timely fashion.

After initial troubleshooting, the service is unable to start/restart.

Details
Public

To resolve the issue:

  1. Open the Registry Editor (regedit.exe).
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ofcservice registry hive.
  3. Edit the ImagePath registry key. Add quotation marks (" ") on both ends of the path (e.g. "C:\Program Files\Trend Micro\Security Server\PCCSRV\Web\service\ofcservice.exe").
  4. Start the Security Server Master Service:
    1. Click Start > Run.
    2. On the Open field, type “services.msc”.
    3. Choose OK.
    4. Right-click Trend Micro Security Server Master Service.
    5. Click Start.

The WFBS 9.0 Security Server Master Service should start without issue. If the issue persists, perform an install on top of the WFBS 9.0 and reboot once done.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112878
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