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Faulty internal IP address setup in Control Manager (TMCM) 6.0

    • Updated:
    • 7 Jan 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

For internal system calls, TMCM normally uses the m_strWebServer_Hostname value, which is found in SystemConfiguration.xml. If the IP address specified in m_strWebServer_Hostname does not bind to the interface, TMCM will not be able to run certain functions (e.g. create reports).

Details
Public

It is possible to configure TMCM so that it uses a different internal address to reference itself in case the IP address is not bound to the Network Interface Card (NIC). The following are examples that the customer can use:

  • Loopback address (127.0.0.1)
  • IP Address bound on the NIC

To resolve the issue:

  1. Make sure that TMCM 6.0 Service Pack (SP) 3 Hot Fix Build 3082 or a higher version is installed. If it is not installed, please contact Trend Micro Technical Support to obtain a copy and install it.
  2. Stop the Trend Micro Control Manager Service.
  3. Open a command line.
  4. Navigate to the \Control Manager folder.
  5. Execute the following command:

    XMLModify.exe m_strLoopBackIP "" SystemConfiguration.xml (e.g. XMLModify.exe m_strLoopBackIP "127.0.0.1" SystemConfiguration.xml)

  6. Start the Trend Micro Control Manager Service.

TMCM should now be working without issue.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112905
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