Mail notification function fails in Mobile Security (TMMS) for Enterprise 9.0

- Updated:
- 24 Nov 2016
- Product/Version:
- Mobile Security For Enterprise 9.0
- Platform:
- Android 2.3 Gingerbread
- Android 3.x Honeycomb
- Android 4.0 Ice Cream Sandwich
- Android 4.1 Jellybean
- Android 4.2 Jellybean
- Android 4.3 Jellybean
- iOS 5.0+
- iOS 6.0+
- iOS 7.0+
- Windows Phone 8.0

Summary

The TMMS server does not send a notification e-mail report even if the Notifications & Reports Settings have been configured. The universal_mdm.log shows the following:

2015-11-03 02:40:02 UniversalMDM ERROR [0x000018d4][email_queue_manager.cpp(59)]- TmMailNotification::PushEmail-> No template for this notitype OR mail is disabled by admin, type 5

2015-11-03 12:39:10 UniversalMDM ERROR [0x0000198c][source\tm_mail_notification.cpp(490)]- TmMailNotification::SendMimeNotification-> SendEmail result = -4000034, error message:
2015-11-03 12:39:10 UniversalMDM DEBUG [0x0000198c][source\schedule_handler.cpp(85)]- tmms_universal_mdm::ScheduleCheckEmailQueue-> Send email to SMTP server successful.
2015-11-03 12:40:10 UniversalMDM DEBUG [0x0000054c][email_notification_queue_service.cpp(64)]- EmailNotificationQueueService::Get -> Get Entry.

Details

The problem occurs because the Mobile Device Enrollment setting has not been checked for notification or the SMTP authentication is incorrect. To resolve the issue:

Open Management Web Console.
Go to Notifications & Reports Settings > User Notifications > Notifications Settings.
Choose Mobile Device Enrollment and click Save.
Go to Notifications & Reports Settings > Settings > Notifications Settings and check if “Authentication” is Enabled.
If yes, re-type "Username" and "Password" and then click Save.
Restart the following TMMS services:
- Mobile Security Management Module Service
- Mobile Security Communication Server