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Mail notification function fails in Mobile Security (TMMS) for Enterprise 9.0

    • Updated:
    • 16 Nov 2015
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.0
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • iOS 5.0+
    • iOS 6.0+
    • iOS 7.0+
    • Windows Phone 8.0
Summary

The TMMS server does not send a notification e-mail report even if the Notifications & Reports Settings have been configured. The universal_mdm.log shows the following:

2015-11-03 02:40:02 UniversalMDM ERROR [0x000018d4][email_queue_manager.cpp(59)]- TmMailNotification::PushEmail-> No template for this notitype OR mail is disabled by admin, type 5
2015-11-03 12:39:10 UniversalMDM ERROR [0x0000198c][source\tm_mail_notification.cpp(490)]- TmMailNotification::SendMimeNotification-> SendEmail result = -4000034, error message:
2015-11-03 12:39:10 UniversalMDM DEBUG [0x0000198c][source\schedule_handler.cpp(85)]- tmms_universal_mdm::ScheduleCheckEmailQueue-> Send email to SMTP server successful.
2015-11-03 12:40:10 UniversalMDM DEBUG [0x0000054c][email_notification_queue_service.cpp(64)]- EmailNotificationQueueService::Get -> Get Entry.
Details
Public

The problem occurs because the Mobile Device Enrollment setting has not been checked for notification or  the SMTP authentication is incorrect. To resolve the issue:

  1. Open Management Web Console.
  2. Go to Notifications & Reports Settings > User Notifications > Notifications Settings.
  3. Choose Mobile Device Enrollment and click Save.
  4. Go to Notifications & Reports Settings > Settings > Notifications Settings and check if “Authentication” is Enabled.

    If yes, re-type "Username" and "Password" and then click Save.

  5. Restart the following TMMS services:
    • Mobile Security Management Module Service
    •   Mobile Security Communication Server
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112970
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