Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Disabling agentless protection for a virtual machine (VM) protected by DSVA and DSA under Combined Mode

    • Updated:
    • 27 Nov 2015
    • Product/Version:
    • Deep Security 9.6
    • Platform:
    • Windows 2008 Server R2
Summary

There is a Combined Mode feature in Deep Security 9.6 that allows the Deep Security Virtual Appliance (DSVA) and Deep Security Agent (DSA) to work together in providing security.

In Combined Mode, the features are distributed such that some protection is supplied by DSA and other protection is given by DSVA. There is no concept of redundancy or standby, so if either of these agents fails, then the corresponding protection/feature is lost.

So if the VM is protected by both DSVA and DSA in Combined Mode, the user is unable to deactivate DSVA protection from the Deep Security Manager (DSM) User Interface (UI) console.

Details
Public

This article provides a workaround to disable DSVA protection, but keep DSA working for the VM.

To enable the workaround:

  1. Deactivate the VM, which is protected by both DSVA and DSA.

    Deactivate the VM

  2. Manually add the VM from the DSM console via Internet Protocol (IP) or a fully qualified domain name (FQDN).
    1. Go to Computers.
    2. Click the New button.
    3. Type the hostname.

    Add new VM

  3. Open the newly-added VM and activate it.

    Activate the new VM

  4. Keep the VM, which is synced from vCenter deactivated.

    Keep VM deactivated

The VM should now be working with agent protection only.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112971
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.