Quarantined emails are not showing in mail tracking logs of Hosted Email Security (HES) 2.0

- Updated:
- 27 Jul 2018
- Product/Version:
- Hosted Email Security 2.0
- Hosted Email Security 3.0
- Trend Micro Email Security 1.0
- Platform:
- N/A N/A

Summary

The complete logs of quarantined emails that will not be released by the users after 7 days will not show up on the mail tracking details.

Details

In such cases, released mails after 7 days from quarantine will still be delivered although mail tracking will not display the delivery logs of the released email.

Rating:

Category:

Troubleshoot

Solution Id:

1112990

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