Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Controlling which agents will upgrade in Apex One

    • Updated:
    • 12 Nov 2021
    • Product/Version:
    • Apex One 2019
    • Apex One 2019
    • Platform:
Summary

When the Apex One server upgrades it will try to push a new scan engine, hotfix, or agent program out to all of the agents.

It is necessary to control which agents receive and apply the update for a controlled rollout.

Details
Public

To control agent upgrade, do the following:

  1. Log in to the Apex One management console.
  2. Go to Agents > Agent Management.
  3. Select the endpoint or domain group of the clients to configure.
     
    Trend Micro recommends performing the client upgrade in batches or by groups to avoid network congestion.
     
  4. Click Settings > Privileges and Other settings.
  5. Go to the Other Settings tab.
  6. On the drop-down list below Security agents only update the following, select Pattern files, engines, drivers.

    Update Settings

    Click the image to enlarge.

    The following registry keys will be added to the client machine:

    • Pattern files
      • Agent will only update the patterns
      • Registry Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
      • Key: NoProgramUpgrade Value: 1
      • Key: NoEngineUpgrade Value: 1
    • Pattern files, engines, drivers
      • Patterns, engines, and drivers will be updated. Agent program updates and Hotfixes will not be applied.
      • Registry Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
      • Key: NoProgramUpgrade Value: 1
      • Key: NoEngineUpgrade Value: 0
    • All components (including hotfixes and the agent program)
      • All updates/upgrades will be applied to the agent.
      • This is the default setting.
      • Registry Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
      • Key: NoProgramUpgrade Value: 0
      • Key: NoEngineUpgrade Value: 0
  7. Click Save.
  8. Confirm agents received the setting update prior to applying the patch/hotfix/upgrade.
  9. Change the setting back to All components (including hotfixes and the agent program) to endpoints or domain groups as desired to allow them to upgrade.
Premium
Internal
Partner
Rating:
Category:
Configure; Upgrade; Update
Solution Id:
1113015
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.