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Agent Management page cannot show clients or domains in the OfficeScan (OSCE) console

    • Updated:
    • 11 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Enterprise 64-bit
    • Windows 2012 Standard R2
Summary

The OfficeScan console's Agent Management page does not display the clients or domains.

Details
Public

Based on the Case Diagnostic Tool (CDT) logs of product file list, the role-based access (RBA) user permission definition files are empty. This happens due to the file IO error that occurs when the disk is full.

[D:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Private\AuthorStore\]
2015/06/27  13:36        <DIR>        .
2015/06/27  13:36        <DIR>        ..
2010/08/03  20:01        1546 RBAUserProfile.ini                      
2015/06/30  11:07        36233 TrendAuth.xml                           
2015/06/30  11:07        22309 TrendAuthDef.xml                        
2015/11/19  09:40        0 TrendClnPermissionDef.payload           
2015/03/07  00:00        0 TrendUserFavoriteDef.payload

To resolve the issue:

  1. Stop the OfficeScan Master Service.
  2. Replace the RBA user permission definition files using any of the following:
    • Restore the backup copy of RBA user permission definition files, if available.
    • Copy the RBA user permission definition files from another working OfficeScan server.
  3. Compare the permission of the files and make sure that they are the same with the permissions of the working OfficeScan server.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1113036
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