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Missing sub-menu items under Reports tab in Control Manager (TMCM) 6.0 web console

    • Updated:
    • 11 Dec 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

Upon logging in to the TMCM web console, only the sub-menu My Reports exists under the Reports tab. All the other sub-menus are missing.

TMCM - My Reports

Details
Public

To bring back all the sub-menus under the Reports tab:

  1. Open the TMCM web console.
  2. Go to Administration > License Management > Control Manager License Information to check whether the current Control Manager License Information type is Standard or Advanced.

    TMCM - Features

    The Standard license has a limitation wherein the reporting function is not fully supported, so this is not an issue. The Advanced license offers all features. If you have the Advanced license, proceed to the next step.

  3. Go to Administration > Account Management > User Roles > Administrators > Edit Role > Menu Access Control > Reports to see if the sub-menu items are checked or not.

    TMCM - Menu Access Control

  4. Tick the box next to the unchecked sub-menus and click Save. All the sub-menus should now appear.

If you were unable to check and/or save the sub-menus, go to Administration > Account Management > User Roles to check the roles of your login account. Once you know your user role:

 
The steps below use Administrators as an example.
  1. Log in to the problematic TMCM database via the SQL Server Management Studio and run the following commands:

    Use tmcm_database_name
    Select GUID from tb_account where ID='User Roles'
    Select * from tb_AccountMenuRelation where accguid='GUID'

    Use actual values. For example:

    Use tmcm_db
    Select GUID from tb_account where ID='administrators'
    Select * from tb_AccountMenuRelation where accguid='4A38561D-8DFA-4FFF-992C-D4F114F3ABCC'

    TMCM-SQL

  2. Log in to a working TMCM database via the SQL Server Management Studio and run the following commands:

    Use tmcm_database_name
    Select GUID from tb_account where ID='User Roles'
    Select * from tb_AccountMenuRelation where accguid='GUID'

    Like above, use actual values.

  3. Compare the results of the problematic and the working databases. Some items are missing in the problematic database's results.
  4. Insert the missing items from the working database into the problematic database using the following commands:

    Insert into tb_AccountMenuRelation
    values('GUID', xxxx, 255)

    Make sure to input the actual values.

    TMCM-SQL-results

Once done, the missing sub-menu items should now show up in the Reports tab of the TMCM web console. If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1113160
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