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"Installation Unsuccessful" appears during agent installation in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 25 Apr 2019
    • Product/Version:
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.6
    • Platform:
    • N/A N/A
Summary

During WFBS-SVC agent installation, you encounter the error: "Installation Unsuccessful".

WFBS Installation Unsuccessful

Details
Public

Downloader checks if the current user supports digital signatures (SHA1/SH256) before downloading MSI. When Downloader checks HostedCooker.exe’s signature and the check fails, the installation also fails.

To read more about the Trend Micro products and Microsoft’s SHA-1 deprecation policy for code signing, refer to this article: Trend Micro products and Microsoft’s SHA-1 deprecation policy for code signing.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1113182
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