"Installation Unsuccessful" appears during agent installation in Worry-Free Business Security Services (WFBS-SVC)

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Services 5.8
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services 6.6
- Platform:
- N/A N/A

Summary

During WFBS-SVC agent installation, you encounter the error: "Installation Unsuccessful".

WFBS Installation Unsuccessful

Details

Downloader checks if the current user supports digital signatures (SHA1/SH256) before downloading MSI. When Downloader checks HostedCooker.exe’s signature and the check fails, the installation also fails.

To read more about the Trend Micro products and Microsoft’s SHA-1 deprecation policy for code signing, refer to this article: Trend Micro products and Microsoft’s SHA-1 deprecation policy for code signing.