Policy Deployment settings of a Managed Entity is empty in Control Manager (TMCM) 6.0

Summary

You are unable to create a policy for a Managed Entity because the Create Policy page does not show any settings as shown below:

Notice the "Error on page" warning on the lower left. This issue is usually seen in lower versions of Internet Explorer, such as 8.0 and below.

Details

The workaround for this issue is any or both of the following options:

Upgrade Internet Explorer to version 11.0
Change the URL address of Control Manager (TMCM) from its FQDN or NetBIOS name to its IPv4 address.

If the issue is fixed, you should be able to see the Policy Settings like so:

If the issue persists, use the Case Diagnostic Tool and contact Trend Micro Technical Support to open a case.

Rating:

Category:

Troubleshoot

Solution Id:

1113227

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.