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Unable to start TMI service after a certain patch is applied in a machine with SPNT/SPNAF 5.8 and Control Manager (TMCM) 6.0 installed

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • Control Manager 6.0
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

If TMCM and ServerProtect for Microsoft Windows/Novell Netware (SPNT) or ServerProtect for Network Appliance Filer (SPNAF) are installed on the same machine, TMCM's TMI service is unable to start after applying the patch which uses the MCP CMAgent to replace the TMI CMAgent for SPNT/SPNAF; for example: Patch 5 for SPNT 5.8.

Details
Public

The root cause of the issue is that when SPNT/SPNAF removes the TMI CMAgent, it replaces MRF-related files, which are also used by TMCM. So if the SPNT/SPNAF TMI CMAgent is installed on the same machine as the TMCM server, MRF-related files will be replaced by the old build. Since there is no compatibility between the old MRF.exe (Build 1.12.0.1156) and TMCM 6.0 Service Pack (SP) 3, the TMI service will not be able to start.

This is a limitation of the TMI design that cannot be avoided. If you encounter this issue, please resolve it by replacing the MRF-related files under \Trend Micro\COMMON\TMI\is_backup\filegroup100.

Premium
Internal
Rating:
Category:
Install; Upgrade; SPEC
Solution Id:
1113313
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