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Security Agent shows offline after upgrading Worry-Free Business Security Services (WFBS-SVC) version 5.3 to 5.8

    • Updated:
    • 18 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Services All.All
    • Platform:
    • N/A N/A
Summary

The Security Agent shows offline after upgrading to version 5.8.

This problem happens when users repair the Security Agent installation using the Repair option from the Control Panel. This action will cause the agent to become offline, and the password for lock, unload and uninstall will not work as well.

Details
Public

To resolve the issue, the agent needs to be installed again from the WFBS-SVC portal. Do the following:

  1. Login to the WFBS-SVC portal.
  2. Go to Devices > Add Devices.
  3. Click Install.

The Security Agent will now show Online again.

Premium
Internal
Rating:
Category:
Deploy; Install; Uninstall; Update; Migrate
Solution Id:
1113375
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