Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

VPN Connection issue when using Enforcement Agent in InterScan Web Security as a Server (IWSaaS)

    • Updated:
    • 21 Jan 2016
    • Product/Version:
    • InterScan Web Security as a Service 2.0
    • Platform:
    • N/A N/A
Summary
 
This article uses Trend Micro’s VPN as an example and Juniper Network Connect Application.

When IWSaaS Proxy is enabled, after user logs in to the portal, the client’s status will be “Negotiating…” and cannot complete with “Connected".

Click image to enlarge.

Details
Public

 To resolve the VPN connection issue:

  1. Verify the VPN Gateway Address using your browser.

    Click image to enlarge.

  2. Open IWSaaS Portal and login your credentials.
  3. Go to Administration > PAC Files.
  4. Under Service Deployment, click the PAC File Name your currently using to edit the skiphost.
  5. Add the VPN Gateway Address to skiphost and Save the settings.

    Click image to enlarge.

    Wait a few minutes for Enforcement Agent to download and update to the new PAC file.

  6. Log on to the VPN Portal to check if it now shows the Connected status.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113396
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.