Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Performing Storage vMotion causes Anti-Malware offline status in Deep Security

    • Updated:
    • 29 Jun 2016
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

A virtual machine (VM) reports an "Anti-Malware Engine Offline" status in Deep Security Manager (DSM) after executing a Storage vMotion in an activated state.

Details
Public

Storage vMotion provides a new UUID to the virtual machine, as explained in this VMware article: Changing or keeping a UUID for a moved virtual machine.

The new UUID would be unknown to the vShield Manager/NSX, Deep Security Virtual Appliance, or DSM, but would be recognized as protected via vCenter connection. Therefore, DSM reports "Anti-Malware Engine Offline".

To prevent this situation, do the following:

  1. Deactivate the VM before performing a Storage vMotion.
  2. Perform the Storage vMotion.
  3. Activate the VM again after the process.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113416
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.