Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Session Time Out” error appears when trying to login to the web console of Worry-Free Business Security (WFBS)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard 8
    • Worry-Free Business Security Standard 9
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Standard R2

You get the following error message when you try to login to the web console for the first time:

“Session Time Out”

This problem happens when IIS has not been configured before installing WFBS.


To install and prepare IIS on the Windows 2012 R2 server, follow the steps below:

Disable the UAC from Control Panel

  1. Go to Start > Control Panel > User Accounts.
  2. Click on Change User Account Control settings.
  3. Change it to Never Notify.
  4. Click OK.

Disable the UAC using Registry Editor

  1. Open the Registry Editor.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system.
  3. Modify the value of EnableLUA to “0” (zero).
  4. Restart the computer.
  1. Open the Server Manager.
  2. Click Manage > Add Roles and Features.
  3. Choose Next.
  4. Tick Role-Based or feature based installation, and then click Next.
  5. Choose Local Sever and click Next.
  6. Tick Web Server (IIS), click Add Features, and then click Next.
  7. Click Next, and then click Next again.
  8. Choose Local Sever > click Next.
  9. On the Select Role Services window, tick the following check boxes:
    • Common HTTP Features
      • Static Content
      • Default Document
      • Directory Browsing
      • HTTP Errors
    • Application Development
      • ASP.NET 3.5 and ASP.NET 4.5
      • .Net Extensibility 3.5 and .Net Extensibility 4.5
      • CGI
      • ISAPI Extensions
      • ISAPI Filters
    • Health and Diagnostic
      • HTTP Logging
      • Request Monitor
    • Security
      • Windows Authentication
      • Request Filtering
    • Performance
      • Static Content Compression
    • Management Tools
      • IIS Management Console
      • IIS 6 Management Compatibility
      • IIS 6 Metabase Compatibility
      • IIS 6 WMI Compatibility
      • IIS 6 Scripting Tools
      • IIS 6 Management Console
  10. Click Next.
  11. Choose Install.

After the installation and configuration of the IIS Web Server roles and features, install WFBS again, and then try to login to the web console again.

After installing WFBS, revert the UAC to its original setting/value.
Configure; Troubleshoot; Install; Upgrade; Update
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.