MCP CMAgent fails during installation in ServerProtect

- Updated:
- 13 Apr 2020
- Product/Version:
- ServerProtect for Microsoft Windows/Novell Netware 5.8
- ServerProtect for Network Appliance Filer 5.8
- ServerProtect for Storage 6.0
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Home Server
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2003 Web Server 64-bit
- Windows 2003 Web Server Edition

Summary

MCP CMAgent fails during installation. This may be caused by missing runtime library in the windows server. Below are the issues:

After installing the MCP CMAgent successfully, when opening the MC, the Registration Status shows "Control Manager agent not installed".
During MCP CMAgent installation, an error message appears saying \"DLL loading unsuccessful\". This means that it is missing some DLL library.

Details

The VC++ 2005 library is needed in the Windows server when installing the MCP CMAgent.

To resolve the issue.

Download the related library from the Microsoft Download Center:

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
Install the VC++ 2005 library package.
Reinstall the MCP CMAgent install package.

Install package directory: ..\Trend\SProtect\SMS\CMAgent