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MCP CMAgent fails during installation in ServerProtect

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
Summary

MCP CMAgent fails during installation. This may be caused by missing runtime library in the windows server. Below are the issues:

  • After installing the MCP CMAgent successfully, when opening the MC, the Registration Status shows "Control Manager agent not installed".

  • During MCP CMAgent installation, an error message appears saying \"DLL loading unsuccessful\". This means that it is missing some DLL library.

Details
Public

The VC++ 2005 library is needed in the Windows server when installing the MCP CMAgent.

To resolve the issue.

  1. Download the related library from the Microsoft Download Center:

    Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

  2. Install the VC++ 2005 library package.

  3. Reinstall the MCP CMAgent install package.

    Install package directory:  ..\Trend\SProtect\SMS\CMAgent

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install
Solution Id:
1113556
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