"Failed; Generic failure on source network" error appears when entering the activation key in Advanced Reporting and Management for IWSVA

- Updated:
- 30 Dec 2019
- Product/Version:
- Advanced Reporting and Management for InterScan Web Security 1.6
- Platform:
- Linux - Red Hat RHEL 5 64-bit

Summary

When you try to apply the provided Activation Key to a newly installed and configured Advanced Reporting and Management (ARM) for InterScan Web Security Virtual Appliance, you receive the following error message:

Failed. Generic failure on source network.

Details

The issue is caused by a corrupted ARM server. To confirm that the ARM server is corrupted:

Connect to the ARM shell via SSH.
Run the following command to verify the installed ARM packages:
rpm -q -a | grep -i arm
By default, it should show the results below:
arm-logos-1.0.0-1.el5
arm-chpw-1.0.0-el5
arm-utils-1.0.0-0.el5
arm-release-1.0.0-el5
arm-tools-1.0.0-el5
arm-release-notes-1.0.0-el5
arm-clish-1.0.0-el5
arm-ftpput-1.0.0-el5
ARM-1.0.0-3.el5
If there is one or more package(s) missing, the installation is proven to be corrupted.

To resolve the issue, reinstall the server.

If the issue still persists after the reinstallation, please contact Trend Micro Technical Support.

Rating:

Category:

Solution Id:

1113602

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