Collecting debug logs in Deep Discovery Inspector (DDI) 3.x

1. Open your browser and enter the following address to go to the troubleshooting UI:

   https://<IP-OF-DDI>/html/troubleshooting.htm

2. Go to Logs > Debug Logs > Debug Log Settings then change the log level for all modules.

   

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1. Open your browser and enter the following address to go to the troubleshooting UI:

   https://<IP-OF-DDI>/html/troubleshooting.htm

2. Go to Logs > Debug Logs > Debug Log Export, select the following:

   • Export Debug Log
   • Export Configuration

   

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3. Click Export.

   

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   Unless requested differently, always select to export Debug Log as well as Configuration when opening support tickets to allow engineers to get a better understanding of your DDI and setup.

For DDI version 3.8 SP2, you can selectively collect logs for specific days.

Select at least the last 2 days or more if you have reproduced the problem before that.

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