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Collecting debug logs in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 3 Mar 2016
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary

Know the steps on how to gather debug logs from IMSVA 8.2/ 8.5/ 9.0.

Details
Public
  1. Open your browser and enter the following address:

    https://IMSVA_IP:8445

  2. Go to Logs > Settings > Log Settings.

    Go to Logs > Settings

    Click image to enlarge.

  3. Under the Log files section, select Debug on the Application log detail level dropdown menu.

    Choose Debug

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  4. Click Save.

    Click Save

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  1. Open your browser and enter the following address:

    https://IMSVA_IP:8445

  2. Go to Administration > Export debugging Files.

    Export debugging logs

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  3. Under the Exporting criteria or detail, choose the Scanner you want to export logs from on the Scanner dropdown menu.

    Choose Scanner

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  4. Select a number from the Number of days to export dropdown menu.

    Choose Number of days to export

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  5. Click Export.

    Click export

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  6. Wait until CDT is generated.

    Wait until CDT is generated

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    Click Download to download CDT locally to your computer.

    Click Download

    Click image to enlarge.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1113629
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