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Supported Network Card list in Endpoint Encryption 5.0

    • Updated:
    • 20 Apr 2016
    • Product/Version:
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Vista SP1 32-bit / 64-bit
    • Windows XP SP3 32-bit
Summary

This article contains the list of supported network cards that have been tested and proven compatible with Endpoint Encryption. It also provides the steps on how to check for the PCI ID.

 

Details
Public

Download the Network Card list by clicking the following:

To check the PCI ID:

    1. Run the following on a Windows Powershell:

      PS C:\> Get-WmiObject Win32_NetworkAdapter | Where-Object {$_.PNPDeviceID -like "PCI*" -or $_.PNPDeviceID -like "USB*"} | Select-Object Name,PNPDeviceID

      PCI ID

      Click image to enlarge.

      PCI ID = VendorID:DeviceID

      Under PNPDeviceID:

      PCI\VEN_<four digit VendorID>&DEV_<four digit DeviceID>

      In the sample image above, these are:

      PCI\VEN_8086&DEV_15A2&… PCI ID is 8086:15A2 = Intel Corporation Ethernet Connection (3) I218-LM
      PCI\VEN_8086&DEV_095B&… PCI ID is 8086:095B = Intel Corporation Wireless 7265

    2. If the device is not on the list or if the device is on the list but you encounter an issue, it is best practice to upgrade to the latest build of TMFDE.

    3. If you still encounter the issue after the upgrade, collect the preboot log in C:\Program Files\Trend Micro\Full Disk Encryption\log\ and the result of the Windows Powershell command above. Then submit these files to Trend Micro Technical Support for troubleshooting or enhancement requests.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1113984
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