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Errors appear when installing an OfficeScan (OSCE) agent via MSI package due to large cabinet file size

    • Updated:
    • 28 Mar 2017
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 10 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Standard 64-bit
Summary

On Microsoft Windows 32-bit/64-bit operating systems, the OSCE agent cannot be installed using an MSI package created by the ClientPackager tool if the cabinet file is larger than 300MB. Additionally, the installation results in one of the following errors:

  • "Error 2902. Operation ixoFileCopy called out of sequence".
  • "Error 1334. The file 'Common_ofcscan.ini' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'”
Details
Public

Solution A

To resolve Error 1334:

  1. Install Hot Fix Build 4305.
     
    Request for OfficeScan 11.0 Service Pack 1 Hot Fix Build 4305 from Trend Micro Technical Support.
  2. Open the ClnExtor.ini file in the \PCCSRV\Admin\Utility\ClientPackager folder of the OSCE server.
  3. Under the MSI section, manually add the MaxSingleCabFileSizeInMB key and set its value to "350" to adjust the threshold size for cabinet files:

    [MSI]
    MaxSingleCabFileSizeInMB=350

  4. Save the changes and close the file.
  5. Create a new MSI package.

Solution B

To resolve Error 2902:

  1. On the OSCE server, open \PCCSRV\CCSF\module\scan and delete all smvptn.xxx except the latest one.
  2. In folder \PCCSRV\Pccnt\Common, back up CCSF_PTN.zip.
  3. Extract CCSF_PTN.zip.
  4. In the extracted folder, go to CCSF\module\scan and delete all smvptn.xxx except the latest one.
  5. Compress the CCSF_PTN folder and name it CCSF_PTN.zip.
  6. Create a new MSI package.
 
Hot Fix Build 4305 has been included in OfficeScan 11.0 Service Pack 1 Patch 1. It is recommended that you apply this verison instead to resolve both errors.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1114057
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