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"The account type of the current user account is unable to initiate encryption..." message appears when initiating encryption on Mac OS in Endpoint Encryption 5.0

    • Updated:
    • 2 May 2016
    • Product/Version:
    • Endpoint Encryption 5.0
    • Platform:
    • Macintosh El Capitan
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Yosemite
Summary

Mac OS local accounts or mobile accounts are able to initiate encryption on Mac OS X Mountain Lion or later but other Mac OS user account types are unable to initiate encryption.

If a Mac OS account other than a local account or mobile account attempts to initiate encryption, the following notification appears:

error

Click image to enlarge.

"The account type of the current user account is unable to initiate encryption. Log on a local account or mobile account and try again."

Details
Public

To create a mobile account for your Mac OS account to bypass this issue:

  1. In the Apple menu, go to System Preferences... .
  2. Under the System section, select User Groups .
  3. Click the lock icon in the lower left corner.
  4. Click Create... next to Mobile account.
  5. On the following screens, select any personal settings, and click Create to proceed from one screen to the next.
  6. When prompted, enter your Active Directory password and click OK.

password

Click image to enlarge.

Your mobile account has been created. You may now use this mobile account to initiate encryption.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1114077
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