Logon User shows "N/A" in the web console's agent tree of OfficeScan (OSCE) 11.0 Service Pack (SP) 1

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

After installing OSCE clients/agents, the Logon User information is shown as "N/A" in the web console's agent or client tree of OSCE 11.0 SP1 Build 4268, even when the OSCE clients are logged on and joined to the domain.

Details

The issue may be caused by improper synchronization of the clients’ data with the OSCE server’s database, or by non-English characters in the logon user’s name. To resolve it:

Request for OSCE 11.0 SP1 Hot Fix Build 4828 from Trend Micro Technical Support.
Apply the hot fix to the OSCE server.
Deploy it to all OSCE client machines.