Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Removing lock-screen-type ransomware using Safe Mode on your Android device

    • Updated:
    • 20 Sep 2017
    • Product/Version:
    • Mobile Security for Android All.All
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
    • Android 7.0 Nougat
Summary

This article shows you how to remove lock-screen-type ransomware using Safe Mode on your Android device.

A lock-screen-type ransomware blocks your home screen, making your phone inaccessible until you pay up the "ransom".
 
"Safe Mode" is displayed on the lower-left corner of the screen. When in Safe Mode, Android does not load any third-party apps where you can uninstall stubborn applications causing these problems.

Details
Public

To enter Safe Mode, refer on the Android device that you have:

For HTC 10™
For Moto G
For Nexus 6P
For Samsung Galaxy S7
For LG G5
For Huawei P9

Note: If your device is not listed here, refer to the support documentation of your device, or contact your device manufacturer's support.
Android supports Safe mode since Android 4.1 version.

Premium
Internal
Rating:
Category:
Remove a Malware / Virus; SPEC
Solution Id:
1114288
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.