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Removing lock-screen-type ransomware using Safe Mode on your Android device

    • Updated:
    • 7 Nov 2016
    • Product/Version:
    • Mobile Security for Android All.All
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • Android 5.0 Lollipop
    • Android 5.1 Lollipop
    • Android 6.0 Marshmallow
Summary

This article shows you how to remove lock-screen-type ransomware using Safe Mode on your Android device.

A lock-screen-type ransomware blocks your home screen, making your phone inaccessible until you pay up the "ransom".
 
"Safe Mode" is displayed on the lower-left corner of the screen. When in Safe Mode, Android does not load any third-party apps where you can uninstall stubborn applications causing these problems.

Details
Public
To enter Safe Mode, refer on the Android device that you have:

for HTC 10™
To remove the ransomware, do the following:
  1. Press and hold the Power button until the Power off option appears then release.
  2. Tap and hold Power off until the "Reboot to safe mode" prompt appears, then tap OK. Your phone now starts in Safe Mode.

    Note: The process may take up to 30 seconds to complete.
  3. Go to Settings > Applications > Manage Applications.
  4. Uninstall the ransomware app found on your phone.
  5. Turn off, then turn your phone on to go back into Normal Mode.

for Moto G
To remove the ransomware, do the following:
  1. Press and hold the Power button until the Power off option appears then release.
  2. Tap and hold Power off until the "Reboot to safe mode" prompt appears, then tap OK. Your phone now starts in Safe Mode.
  3. Go to Settings > Applications > Manage Applications.
  4. Uninstall the ransomware app found on your phone.
  5. Turn off, then turn your phone on to go back into Normal Mode.

for Nexus 6P
To remove the ransomware, do the following:
  1. Press and hold the Power button until the Power off option appears then release.
  2. Tap and hold Power off until the "Reboot into safe mode" prompt appears, then tap OK. Your phone now starts in Safe Mode.
  3. Go to Settings > Applications > Manage Applications.
  4. Uninstall the ransomware app found on your phone.
  5. Turn off, then turn your phone on to go back into Normal Mode.

for Samsung Galaxy S7
To remove the ransomware, do the following:
  1. Turn off your phone.
  2. Press and hold the Power button to turn on your phone.
  3. When the Galaxy logo appears on your screen, press and hold the Volume Down button.
  4. Keep on holding the “Volume Down” button until the phone completely boots. Your phone now starts in Safe Mode.
  5. Go to Settings > Applications > Manage Applications.
  6. Uninstall the ransomware app found on your phone.
  7. Turn off, then turn your phone on to go back into Normal Mode.

    Note: Some Galaxy S7 models may require you to press and hold the “Volume Down” button to exit Safe Mode.

for LG G5
To remove the ransomware, do the following:
  1. Press and hold the Power button until the Power off option appears then release.
  2. Tap and hold Power off until the "Reboot to safe mode" prompt appears, then tap OK. Your phone now starts in Safe Mode.
  3. Go to Settings > Applications > Manage Applications.
  4. Uninstall the ransomware app found on your phone.
  5. Turn off, then turn your phone on to go back into Normal Mode.

for Huawei P9
To remove the ransomware, do the following:
  1. Press and hold the Power button until the Power off option appears then release.
  2. Tap and hold Power off until the "Reboot to safe mode" prompt appears, then tap OK. Your phone now starts in Safe Mode.
  3. Go to Settings > Applications > Manage Applications.
  4. Uninstall the ransomware app found on your phone.
  5. Turn off, then turn your phone on to go back into Normal Mode.

Note: If your device is not listed here, refer to the support documentation of your device, or contact your device manufacturer's support.
Android supports Safe mode since Android 4.1 version.
Premium
Internal
Rating:
Category:
Remove a Malware / Virus; SPEC
Solution Id:
1114288
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