The sandbox gets stuck in "Starting..." status in Deep Discovery Analyzer (DDAN) 5.5

- Updated:
- 13 Mar 2020
- Product/Version:
- Deep Discovery Analyzer 5.5
- Deep Discovery Analyzer 5.5
- Platform:
- Bare Metal N/A

Summary

After upgrading DDAN from version 5.1 to 5.5, the DDAN console keeps showing the sandbox in "Starting..." status and you cannot find any virtual analyzer images on the console.

Click image to enlarge.

Details

Currently, we only have the manual recovery steps which requires login to the DDAN backend on privileged mode.

As the steps requires typing long commands and making some modification to the product scripts, please contact Trend Micro Technical Support for assistance.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1114496

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