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"The Activation Code is already entered in the system" error appears in Deep Security Manager (DSM)

    • Updated:
    • 4 Jul 2016
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Amazon AMI 32-bit
    • Amazon AMI 64-bit
    • CentOS 5.4 32-bit
    • CentOS 5.4 64-bit
    • CentOS 5.5 32-bit
    • CentOS 5.5 64-bit
    • CentOS 5.6 32-bit
    • CentOS 5.6 64-bit
    • CentOS 5.7 32-bit
    • CentOS 5.7 64-bit
    • CentOS 5.8 32-bit
    • CentOS 5.8 64-bit
    • CentOS 6 32-bit
    • CentOS 6 64-bit
    • CentOS 6.1 32-bit
    • CentOS 6.1 64-bit
    • CentOS 6.2 32-bit
    • CentOS 6.2 64-bit
    • CentOS 7.0 64-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10
    • Linux - SuSE 10 64-bit
    • Linux - SuSE 11
    • Linux - SuSE 11 64-bit
    • Oracle Linux 5 32-bit
    • Oracle Linux 5 64-bit
    • Oracle Linux 6 32-bit
    • Oracle Linux 6 64-bit
    • Oracle Solaris 11 SPARC
    • Oracle Solaris 11 x86
    • VMware ESX 5.0
    • VMware ESXi 4.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • VMware vCenter 5.0
    • VMware vCenter 5.5
    • VMware vSphere 5.1
    • VMware vSphere 5.5
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Foundation R2
    • Windows 2012 Standard R2
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary

When activating Deep Security Manager with a valid activation code, the process fails and shows the following error message:

The Activation Code DX-XXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX is already entered in the system.

Activation Code is already entered in the system

Details
Public

The error message appears due to the following situations:

  • The previous Deep Security license has expired on DSM server.
  • Customer activated the server with another valid activation code. It could be a code from another license or a temporary code provided by our sales representative.
  • Customer already used this activation code on this server before.

The issue occurs because the DSM stores in its database all the activation codes entered to activate the DSM. There is no tool to manage these activation codes using the user interface.

To resolve the issue, do any of the following:

  • Contact your sales representative to get a new unique activation code.
  • Contact Trend Micro Technical Support to get instructions on how to remove the old activation codes from the DSM database.
Premium
Internal
Rating:
Category:
Troubleshoot; Register
Solution Id:
1114497
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