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Error code 0x80003000 appears when activating Worry-Free Business Security Services (WFBS-SVC) 5.8

    • Updated:
    • 13 Jul 2016
    • Product/Version:
    • Worry-Free Business Security Services 5.8
    • Platform:
    • N/A N/A
    • Windows 2008 Server R2
Summary

Agent appears offline after WFBS-SVC 5.8 activation. When you use the Magic Link, the following error message appears:

Activation unsuccessful. The server encountered an error and was unable to complete your request. (Error Code: 0x80003000)

Details
Public

The error occurs because the root certificates are not installed. To verify or install, you may refer to the following:

  1. Go to Start > Run and type “mmc”.
  2. Click OK and the MMC window opens.
  3. Go to File > Add/Remove Snap-in.
  4. Add Certificates from left-panel to right-panel:
    1. Select "Certificates" and click Add.
    2. Select "Computer account" and choose Next.
    3. Select "Local computer" and click Finish.
    4. Choose OK.
  5. In the left panel, go to Console Root > Certificates (Local Computer).
  6. Click Trusted Root Certification Authorities > Certificates to verify if "AffirmTrust Commercial" Root Certificate is installed.
  7. In the left panel, go to Console Root > Certificates (Local Computer).
  8. Click Intermediate Certification Authorities > Certificates to verify if Trend Micro S2 CA is installed.

If the certificates are not installed, go to Trend Micro SSL Certificates to download.

  1. Right-click Trusted Root Certification Authorities.
  2. Click All tasks > Import.
  3. Choose Next and select the ROOT certificate file that you want to add.
  4. Click Next.
  5. Verify if the store location is in "Trusted Root Certification Authorities".
  6. Choose Next > Finish.

    Repeat the steps for Trend Micro S2 CA intermediate certificate.

  7. Check the properties of the two certificates. Make sure "Client Authentication" and "Server Authentication" are checked.
  8. Unload and reload agent.

The root certificates should now be successfully installed.

?
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1114502
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