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“Restart your computer” error message appears during Security Agent (SA) installation in Worry-Free Business Security (WFBS) in Windows 7 machines

    • Updated:
    • 30 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Standard 7
    • Worry-Free Business Security Standard 8
    • Worry-Free Business Security Standard 9
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
Summary

The error message shows when installing SA. But once the installation has finished, SA is still uninstalled and asks for a reboot in WFBS.

Details
Public

The issue occurs due to corrupted agents installed on your PC running on Windows 7. To resolve the issue, do the following:

  1. On a computer with working SA, copy the ..\Trend Micro\Security Agent\ folder.
  2. On the affected system, paste the ..\Trend Micro\Security Agent\ folder.
    • For 32-bit: C:\Program Files\Trend Micro\Security Agent\
    • For 64-bit: C:\Program Files(x86)\Trend Micro\Security Agent\
  3. Go to the ..\Security Agent directory.
  4. Run the INSTREG.exe and install SA Services.
  5. Open the Registry Editor and look for the following registries:
    • HKLM\SYSTEM\CurrentControlSet\Services\ntrtscan
    • HKLM\SYSTEM\CurrentControlSet\Services\tmlisten

    This means that the services are installed.

  6. Run PCCNT.exe as admin.
  7. Run PCCNTMon.exe as admin.

The error message should no longer appear.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1114516
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