Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Slow performance and error appears when accessing files on NetApp Filer in ServerProtect for Storage (SPS) 6.0

    • Updated:
    • 14 Feb 2018
    • Product/Version:
    • ServerProtect for Network Appliance Filer 5.62
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2008 64-Bit
    • Windows 2008 Server R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
Summary

When SPS is involved in accessing the files on the NetApp Filer/ONTAP in Cluster mode, it takes a very long time and the following error shows up in the Windows Event Log:

A scan thread for a Cluster-Mode Device request stopped unexpectedly. Error code: 1385.

Details
Public

The error appears because ServerProtect is unable to trigger its scan thread due to a lack of permission. To resolve this, the account used to run the ServerProtect service must have the following permissions:

  • Privilege of interactive logon type
  • Domain user
  • Local Administrator
  • Local Administrator account with Allow Log on Locally in local group policy

More information about this Windows error code and how to add the necessary user rights can be found in the following article: Error Message: The user has not been granted the requested logon type at this computer.

Premium
Test Now
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Migrate
Solution Id:
1114534
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles