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Scheduled scans stop and the Last Virus Scan (Scheduled) shows “N/A” in OfficeScan (OSCE) 11.0

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2

After upgrading the OfficeScan (OSCE) server and clients from version 10.6 to 11.0, scheduled scan results show that they stopped unexpectedly on several agents or client machines.

The management console also shows the client status under the “Last Virus Scan (Scheduled)” column as "N/A" even though on-demand scans have been configured to run regularly.


The issue is caused by scheduled or on-demand scans getting interrupted or delayed due to incorrect settings.

Configure Manual Scan, Scheduled Scan, and Scan Now settings to optimize performance and resume interrupted scheduled scans as follows:

OSCE 11.0 Service Pack 1 build 2995.1 or later needs to be applied to the OSCE server in order to be able to set the following options.
  1. Follow the steps in the Tips for improving the performance of OfficeScan Manual Scan/Scheduled Scan/Scan now KB article to improve scan performance.
  2. Set OSCE to resume missed and interrupted scheduled scans:
    1. Open the OSCE management console.
    2. Click Agents > Global Agent Settings.
    3. Under the Scheduled Scan Settings section, enable the following options:
        • Resume an Interrupted Scheduled Scan
        • Resume a Missed Scheduled Scan
      Resume Scheduled Scan Settings
    4. Select the time option when to resume the missed/interrupted scan:
      • Same time next day
      • X minutes after the endpoint starts
    5. Click Save to apply your settings.

With these settings in place, scheduled scans will take less time to run, and will resume if they get interrupted.

If the issue persists, please contact Trend Micro Technical Support.
Configure; Troubleshoot
Solution Id:
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