Enabling DLP services causes BSOD on OfficeScan (OSCE) agents installed on Windows 10 platform

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit

Summary

A potential concern has been reported wherein OSCE agents installed on a Windows 10 platform encounter the Blue Screen of Death (BSOD) when enabling Data Loss Prevention (DLP) services.

Details

A current DLP leverage on a Windows 10 module may cause the BSOD issue. Trend Micro has released the following hot fixes to prevent this potential issue:

OfficeScan 11.0 Service Pack 1 Hot Fix Build 6085
OfficeScan 10.6 Service Pack 3 Hot Fix Build 6011

You may obtain these hot fixes from Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1114663

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