Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enhancing Web Reputation Service detection against Ransomware and Technical Support Scam

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • Smart Protection Server 3.0
    • Platform:
    • N/A N/A
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

To protect customers from Ransomware and Technical Support Scam, Trend Micro has released Standalone Smart Protection Server (SPS) 3.0 Hot Fix Build 1339 to enhance Web Reputation Service (WRS) detection capability.

Details
Public

To install this enhancement:

  1. Obtain the Standalone SPS 3.0 Hot Fix Build 1339 from Trend Micro Technical Support.
  2. Make sure SPS 3.0 Patch 2 has already been installed.
  3. Install SPS 3.0 Hot Fix Build 1339 on Standalone SPS 3.0 Patch 2.
  4. Go to the OfficeScan server and edit ofcscan.ini under the following path:

    <OfficeScan server installation folder>\PCCSRV\

    1. Find “URLFilterEnableTmProxyDNSInOffice” and “URLFilterEnableTmProxyDNSOutOffice” under [URL_FILTER_INI_SECTION].
    2. Change each value to "1":

      URLFilterEnableTmProxyDNSInOffice=1
      URLFilterEnableTmProxyDNSOutOffice=1

  5. Open the OfficeScan web console and go through the following menu path:

    Agents > Global Agent Settings

  6. Click the Save button to deploy this setting to the agents.
 
A stable DNS service with good performance is mandatory on the OfficeScan agent's side when enabling this enhancement.

Trend Micro has released Hot Fix Build 6109 for Integrated Smart Protection Server in OfficeScan 11.0 Service Pack 1 Critical Patch 6054.

Premium
Internal
Partner
Rating:
Category:
Install; Upgrade; Update
Solution Id:
1114686
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles